Refund policy

Return & Refund Policy

Last Updated:13.03.2026

Thank you for shopping with our store. We value every customer and strive to provide high-quality products and a reliable shopping experience. This Return and Refund Policy outlines the rules, conditions, and procedures related to returns, refunds, and damaged product claims. By placing an order through our store, you acknowledge and agree to the terms described in this policy.

1. Overview of Our Policy

Our store operates with a strict final purchase policy. This means that once an order has been successfully placed and processed, the purchase is considered final. We encourage all customers to carefully review product descriptions, images, and specifications before completing their purchase.

We understand that issues may sometimes occur during shipping or handling. Therefore, while we do not allow general returns, we have created a limited refund policy specifically for products that arrive damaged.

2. No Return Policy

All products purchased through our store are not eligible for return or exchange once the order has been completed.

This policy exists to maintain product integrity, ensure fair transactions, and prevent misuse of the return system.

The following conditions apply to our no-return policy:

• Products cannot be returned due to personal preference.
• Products cannot be returned due to ordering the wrong item.
• Products cannot be returned due to change of mind.
• Products cannot be returned after being used or opened.
• Products cannot be returned due to delays caused by shipping carriers.

Customers are responsible for reviewing their order details carefully before confirming the purchase.

3. Limited Refund Eligibility

Although returns are not accepted, refunds may be considered only in the case of a product arriving damaged.

To qualify for a refund:

  1. The product must have been damaged before or during delivery.

  2. The customer must submit a refund request within 3 days of receiving the product.

  3. Valid proof must be provided showing that the product was damaged before use.

Requests submitted after the 3-day period may not be eligible for review.

4. Required Proof for Damage Claims

To ensure fairness and prevent fraudulent claims, we require clear evidence before approving any refund request.

Customers must provide:

• A complete unboxing video showing the package being opened.
• The video must clearly display the sealed packaging before opening.
• The product must be visible immediately after opening.
• The damage must be clearly visible in the video.

The video must be continuous and unedited. Edited or incomplete videos may not be accepted as proof.

Photographs alone may not be sufficient evidence for approval.

5. Refund Request Process

To request a refund, customers must follow the steps below:

Step 1: Record an unboxing video when opening your package.
Step 2: Identify and clearly show the damage in the video.
Step 3: Contact our customer support team within 3 days of delivery.
Step 4: Provide your order number and video proof of the damage.

Once the request is received, our team will review the evidence and determine whether the refund request meets our policy requirements.

6. Refund Approval Process

After reviewing the submitted request, we will notify the customer regarding the status of the refund.

If approved:

• The refund will be issued to the original payment method used during purchase.
• Processing times may vary depending on payment providers or banking institutions.
• Customers may receive confirmation once the refund has been initiated.

If the claim does not meet the requirements of our policy, the refund request may be declined.

7. Situations Where Refunds May Not Be Approved

Refunds may be rejected in the following situations:

• No unboxing video is provided.
• The refund request is submitted after the 3-day window.
• The damage appears to have been caused after the product was used.
• The video does not clearly show the package being opened.
• The evidence is incomplete, edited, or unclear.

Our decision will be based on the evidence provided and the conditions outlined in this policy.

8. Customer Responsibility

Customers are responsible for:

• Providing accurate delivery information
• Recording an unboxing video when receiving their package
• Contacting support within the required timeframe
• Following the refund request process correctly

Failure to follow these responsibilities may affect eligibility for a refund.

9. Policy Updates

We reserve the right to modify, update, or revise this Return & Refund Policy at any time without prior notice. Any updates will take effect immediately once published on our website.

Customers are encouraged to review this policy periodically to remain informed about our policies.

10. Contact Information

If you have questions regarding this policy or need assistance with a refund request, please contact our support team through our official website contact page.

Our team will do its best to respond to all inquiries in a timely manner.